Jobs
Type
Category
Salary
Required language
English: Business
Holiday
Working hours
Location
Description
【部門紹介 - 】
The department provides ITService Management Process and tools solutions for ITO and AMO Services; Main offerings are Process implementation, ITSM Tools (ServiceNow, SummitAI, BMC..) ITAM Tools (Snow, Flexera) , Monitoring (Solarwinds, newrelic, datadog etc.), Service integration &Automation, etc. total department size is 80 (Japan and India)
【プロジェクト紹介】
The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.
【ポジションの魅力】
Working for this team offers the opportunity to join a diverse and skilled group, apply ITIL best practices and ServiceNow capabilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.
【将来のキャリアパス】
This project provides valuable ITSM and ITIL experience and offers exposure to customer-facing roles and consulting opportunities. Candidates can develop strong communication and relationship-building skills crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains.
【仕事内容]
Responsibilities:
- Good understanding of ServiceNow Development - Should be able to convey the Capabilities of ServiceNow, & call out feature feasibility for architecture, Design discussions etc
- Should have hands-on experience in Core ITSM modules, ITOM modules like Discovery, Event Management, Service Mapping, Orchestration, Cloud Management, Operation Intelligence, Good to have : CSM/Secops.
- Should have a good understanding of REST API and web services.
- Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.
- Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
- Applies innovative technology to business processes to develop new solutions and troubleshoot issues
- Consult with Process and Business Leaders to develop appropriate technical solutions in ServiceNow
- Follows up on outstanding development needs and provides timely status reports to the project manager
- Advises on options, risks and impacts on business/ITIL processes
- Communicates technical problems and solutions to both technical and non-technical audiences
Benefits
正社員
管理監督者分類：有または無、グレードにより異なる
無の場合
労働時間区分：みなし労働時間制
みなし労働時間制の種類：専門業務型裁量労働制
一日当たりのみなし労働時間：8時間
■休日/休暇
年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業
■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象
Requirements
【必要条件】
- 4+ years’ experience in administration/implementation/configuration of ServiceNow ITSM and ITOM modules.
- Knowledge of web-based development languages, specifically JavaScript, Ajax, HTML, CSS
- Strong customer service and excellent verbal/written communication
- Excellent attention to detail, ability to multitask, and effective time management skills
- Understand the full application lifecycle
- ITIL/ServiceNow certified, ServiceNow CIS-ITSM, CIS-ITOM
- Past work experience of ServiceNow Implementation of ITSM, ITOM.
【歓迎条件】
- Past work experience with industry-leading providers of ITSM tools
- Knowledge of other ServiceNow tools like ITAM, Application Portfolio Management, Project Portfolio Management, CSM, etc.
【英語力】
Bilingual is preferred; Native/fluent Japanese and minimum conversational English are considered